Indoor Patient Satisfaction on Doctor’s Care: A Tool to Improve Quality Service at Tertiary Level Military Hospital, Bangladesh

Authors

  • AKM Mashiul Munir Assistant Military Secretary, Army Headquarter, Dhaka
  • AKM Yunus Halim Vice Principal and Associate Professor of Biochemistry, Army Medical College, Bogra

DOI:

https://doi.org/10.3329/jafmc.v12i2.41100

Keywords:

Health care services, patient satisfaction, Combined Military Hospital.

Abstract

Introduction: Patient satisfaction Survey has become a regulatory Tool to ensure quality of services and efficient use of resources. To endure quality service In-patient departments, doctors’ care undoubtedly a useful measure in CMH (Combined Military Hospital) where the number of patient flow is increasing day-by-day.

Objective: To find out the perceptions and expectations of the patients from the doctors in a tertiary level military hospital.

Materials and Methods: In this descriptive cross sectional study 372 respondents were selected among the admitted patients of CMH Bogra. Respondents were randomly selected from all wards and were interviewed with a semi-structured questionnaire from May 2015 to December 2015.

Results: Out of 372 respondents, 68.8% were in age group between 25 to 50 years and majority (69%) of them were army personnel. Overall patients’ highly satisfaction levels on doctor’s services were doctors’ attitude (66%), patients’ privacy maintenance (61%), regular Ward visit (70%), counselling (59%) and importance of patients’ opinion (62%). Requirement of increased number of doctors and initiation of professional development program (PDP) for physicians were found important.

Conclusion: In Military Hospital, doctors are more accountable to their work. Therefore a management approach must be higher with more complicated expectation levels. This study showed a higher level of indoor patient satisfaction with doctors care at CMH Bogra.

Journal of Armed Forces Medical College Bangladesh Vol.12(2) 2016: 76-84

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Published

2016-12-01

How to Cite

Munir, A. M., & Halim, A. Y. (2016). Indoor Patient Satisfaction on Doctor’s Care: A Tool to Improve Quality Service at Tertiary Level Military Hospital, Bangladesh. Journal of Armed Forces Medical College, Bangladesh, 12(2), 76–84. https://doi.org/10.3329/jafmc.v12i2.41100

Issue

Vol. 12 No. 2 (2016)

Section

Original Papers

License

Submission of a manuscript for publication implies the transfer of the copyright from the author to the publisher upon acceptance. Accepted manuscripts become the permanent property of the Journal of Armed Forces Medical College and may not be reproduced by any means in whole or in part without the written consent of the publisher.