TY - JOUR AU - Munir, AKM Mashiul AU - Halim, AKM Yunus PY - 2016/12/01 Y2 - 2024/03/28 TI - Indoor Patient Satisfaction on Doctor’s Care: A Tool to Improve Quality Service at Tertiary Level Military Hospital, Bangladesh JF - Journal of Armed Forces Medical College, Bangladesh JA - J. Armed Forces Med. Coll. VL - 12 IS - 2 SE - Original Papers DO - 10.3329/jafmc.v12i2.41100 UR - https://banglajol.info/index.php/JAFMC/article/view/41100 SP - 76-84 AB - <p><strong><em>Introduction: </em></strong>Patient satisfaction Survey has become a regulatory Tool to ensure quality of services and efficient use of resources. To endure quality service In-patient departments, doctors’ care undoubtedly a useful measure in CMH (Combined Military Hospital) where the number of patient flow is increasing day-by-day.</p><p><strong><em>Objective: </em></strong>To find out the perceptions and expectations of the patients from the doctors in a tertiary level military hospital.</p><p><strong><em>Materials and Methods: </em></strong>In this descriptive cross sectional study 372 respondents were selected among the admitted patients of CMH Bogra. Respondents were randomly selected from all wards and were interviewed with a semi-structured questionnaire from May 2015 to December 2015.</p><p><strong><em>Results: </em></strong>Out of 372 respondents, 68.8% were in age group between 25 to 50 years and majority (69%) of them were army personnel. Overall patients’ highly satisfaction levels on doctor’s services were doctors’ attitude (66%), patients’ privacy maintenance (61%), regular Ward visit (70%), counselling (59%) and importance of patients’ opinion (62%). Requirement of increased number of doctors and initiation of professional development program (PDP) for physicians were found important.</p><p><strong><em>Conclusion: </em></strong>In Military Hospital, doctors are more accountable to their work. Therefore a management approach must be higher with more complicated expectation levels. This study showed a higher level of indoor patient satisfaction with doctors care at CMH Bogra.</p><p>Journal of Armed Forces Medical College Bangladesh Vol.12(2) 2016: 76-84</p> ER -