MASUKUJJAMAN, M.; AKTER, A. Quality of Categorized Service and Customer Satisfaction in Banking Industry: An Empirical Study on Private Commercial Banks in Bangladesh. Journal of Business and Technology (Dhaka), [S. l.], v. 5, n. 2, p. 19–37, 2012. DOI: 10.3329/jbt.v5i2.9933. Disponível em: https://banglajol.info/index.php/JBT/article/view/9933. Acesso em: 27 jul. 2024.