Assessment of quality of care in maternal and newborn health services available in public health care facilities in Bangladesh

Authors

  • Sameena Chowdhury
  • Syed Akram Hossain
  • Abdul Halim

DOI:

https://doi.org/10.3329/bmrcb.v35i2.3044

Keywords:

Bangladesh, Maternal health, Newborn health, Quality of care

Abstract

The study was conducted using the exit interview with patients (n=120), in depth interview with health care providers (n=87) and focus group discussion (n=16) with stakeholders to assess the perceived level of quality of care in maternal and newborn health at public facilities in Bangladesh.  Both clients and providers expressed dissatisfaction for inadequate quality of care represented by poor cleanliness, long waiting time with less consultation time, poor compassion by providers, inadequate supply of drugs and unnoticed cost for services varied by level of facilities. Inadequacy in human resource and absenteeism and poor laboratory service were reported to worsen the condition especially at lower level of service delivery. Thus this study explored some important factors like poor quality of care, inadequate technical competencies, information exchange and follow-up services. A deficit in supplies and logistics are strong barrier in regards to quality of care at various levels which needs to be addressed immediately.

Keywords: Bangladesh; Maternal health; Newborn health; Quality of care

Online: 13 August 2009

DOI: 10.3329/bmrcb.v35i2.3044

Bangladesh Med Res Counc Bull 2009; 35: 53-56

 

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Published

2009-08-12

How to Cite

Chowdhury, S., Hossain, S. A., & Halim, A. (2009). Assessment of quality of care in maternal and newborn health services available in public health care facilities in Bangladesh. Bangladesh Medical Research Council Bulletin, 35(2), 53–56. https://doi.org/10.3329/bmrcb.v35i2.3044

Issue

Vol. 35 No. 2 (2009)

Section

Research Papers

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