Patients’ satisfaction: Nursing care at selected tertiary level hospital in Dhaka

Quality nursing care in hospitals

Authors

  • Md Harun Ur Rashid Gazi Bangabandhu Sheikh Mujib Medical University (BSMMU), Dhaka, Bangladesh
  • Md Jashim Uddin Mazumder Bangabandhu Sheikh Mujib Medical University (BSMMU), Dhaka, Bangladesh
  • Anwar Parvez Bangabandhu Sheikh Mujib Medical University (BSMMU), Dhaka, Bangladesh
  • Hasina Akter Bangabandhu Sheikh Mujib Medical University (BSMMU), Dhaka, Bangladesh
  • Bithika Mali Bangabandhu Sheikh Mujib Medical University (BSMMU), Dhaka, Bangladesh

DOI:

https://doi.org/10.3329/bmrcb.v47i3.59246

Keywords:

Patient satisfaction, Patient dissatisfaction, Nursing care, Quality of nursing care

Abstract

Background: Patient satisfaction with nursing care is an important goal of any healthcare organisation. If the nursing care is not of high quality, the hospital will fail in its responsibility of providing patient care. High quality nursing care is not ensured when the patient feels dissatisfied.
Objective: This study examined the level of patient’s satisfaction regarding nursing care at four selected tertiary level hospitals in Dhaka city.
Methods: This descriptive, cross-sectional study was conducted during September-October, 2019, through face-to-face interview using structured questionnaires. A total of 384 admitted patients from different wards were recruited conveniently. Patient’s satisfaction was measured using Patient Satisfaction with Quality Nursing Care Questionnaire (PSQNCQ-17) and Socio-demographic Questionnaire (SDQ-12).
Results: The mean score of patient satisfaction regarding nursing care was at 2.78 (SD=.68) out of maximum of 4 points which indicated moderate level of satisfaction. Findings also showed that place of study (p = .006), duration of stay in hospital (p = .02) and category of bed (p = .04) were significantly positively correlated with patient satisfaction regarding nursing care. Logistic regression analysis reveals that study places were significant (OR = .576, p = .02) among other independent variables in predicting the likelihood of patient satisfaction with nursing care.
Conclusion: Patients showed a moderate level of satisfaction regarding nursing care. However, place of study, duration of stay in hospital and category of bed were identified as factors influencing patients’ satisfaction regarding nursing care. These findings suggest that hospital policy along with in-service education and training are needed to enhance nurses’ competencies to improve the patient satisfaction regarding nursing care.

Bangladesh Med Res Counc Bull 2021; 47(3): 318-326

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Published

2022-07-28

How to Cite

Gazi, M. H. U. R., Mazumder, M. J. U. ., Parvez, A., Akter, H., & Mali, B. (2022). Patients’ satisfaction: Nursing care at selected tertiary level hospital in Dhaka: Quality nursing care in hospitals. Bangladesh Medical Research Council Bulletin, 47(3), 318–326. https://doi.org/10.3329/bmrcb.v47i3.59246

Issue

Section

Research Papers